Shipping & Return Policy

If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order for free so long as:

1. Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.
2. Your return request is submitted within 30 days of receiving your original order.

We reserve the right to refuse returns that do not meet these criteria. Please note that we cannot accept returns or exchanges placed online at any of our store locations, and in-store purchases cannot be returned via our online portal. Kalite Leather is not eligible for returns or exchanges. Socks that have been tried on or shoe care items that have been opened are not eligible to be returned for an exchange, refund, or store credit. Our company assumes no liability for any products returned to us that were not originally purchased from Kalite Leather.

Timing

Once our warehouse has received your return, please allow 15 business days for a refund. If it has been longer than 15 business days, please contact us.

Free Shipping

We offer free shipping within the India for orders over INR 5,000. We also offer free return shipping for items valued at INR 5,000 or more – including footwear – shipped within the India.

Orders with expedited shipping that are placed after 2pm IST will not ship the same day. Please note that orders do not ship on Saturdays, Sundays, or major Indian holidays.

We reserve the right to refuse free shipping for any customer returns.

Order Changes & Cancellations

Our orders are packaged and shipped out quickly after they are placed to ensure that your footwear arrive as soon as possible. Because of this, any changes to your order (including address changes, product changes, or cancellations) must be requested as soon as possible after your order has been placed. We’ll do our best to accommodate your request, but cannot guarantee any changes will be able to be made after your order has been placed. Depending on the amount of time after the order has been placed, order changes may be subject to a fee of INR 500.

Lost or Damaged Goods

Once verified by the carrier, we will replace any lost or goods damaged in transit with a full replacement of the original order. Lost orders are not eligible for a refund.

Defective/Flawed Products

We stand behind the quality of our products. If you experience any material or craftsmanship flaw, please contact us so that our customer support team can assist. Unauthorized third party purchases are not covered by Kalite Leather.

Repeated Returns

We offer free shipping & returns to make your shopping experience with us as easy as possible. We also monitor the number of returns made by customers and continued returns in breach of our terms and conditions. Repeated returns will be flagged and may, at our discretion, lead to the addition of a shipping charge, restocking fees for future returns, or future orders being refused.

Final Sale

Any items purchased as final sale may not be returned or exchanged.